Privacy Policy

Data You Provide Us Directly

Depending on how you interact with our services, we may collect the following personal information:

• Registration Data: To create an account on our website, you must provide personal details such as your email address, date of birth, country, phone number, gender, full name, personal identification number (e.g., PPS Number), postal code, and username. During registration, we will also automatically collect your IP address and location data.
• Due Diligence Data: We may collect your identification number/driver’s license/passport number, proof of address, PPS number, source of funds/income, bank ID, and financial statements/details to comply with our due diligence and Know-Your-Customer (KYC) obligations, conduct age and identity verification, and/or adhere to licensing or other legal requirements in Ireland.
• Financial Information: We may collect your financial details, including bank ID, PPS number, IBAN, and payment system information, to facilitate deposits and withdrawals on your account. This data is also used for KYC procedures and to prevent money laundering (AML).

Personal Data We Collect Automatically

• Device Information: We collect details about the device and software you use to access our services, including your IP address, operating system version, and device identifiers.
• Logs and Usage Data: To understand how you use our services and improve them, we automatically collect information about your interactions with our services. Our servers automatically log usage data when you engage with our website, such as viewing content, clicking on ads, performing searches, sharing our services on social media, and tracking session dates and times, the pages you visit, links to/from a page, and the time spent in a session. Some of this data is collected using cookies and similar technologies.
• Location Information: We may collect or infer your general location data while using our services.

Personal Data We Receive from Third Parties

We may collect personal information from other sources to provide our services to you and/or meet legal obligations. This may include data from:

• Publicly Available Sources: We may collect information from public and government databases, the internet, social media platforms, online and print media, and other sources.
• Commercial Databases and Third-Party Providers: We may obtain personal data from third-party providers such as financial and credit institutions, fraud prevention bodies, and public authorities to verify your details and investigate suspicious activities, particularly concerning fraud prevention and anti-money laundering.
• Inferred Data: We may infer additional personal data based on the above information. For example, we may deduce your interests and gaming preferences based on the websites you visit and the games you play.

Publicly Available Personal Information: We may also collect personal data you have made publicly available, such as information found on social media, linked accounts (e.g., Facebook or Google), and other publicly accessible digital platforms.

We may share your personal data with the following categories of recipients:

Internal Recipients

Authorized employees, brands within the same corporate group or operator, contractors, agents, joint data controllers, subsidiaries, and affiliates within our corporate structure or related to our parent company.

Payment Providers and Financial Institutions

To provide our services and manage deposits and withdrawals, we collaborate with trusted third-party providers. We may share the following personal details with them: First name, last name, date of birth, email address, address, postal code, city, country, phone number, and alias. Additionally, we may share your KYC (Know Your Customer) documents with payment providers to meet their legal obligations and anti-money laundering (AML) requirements in Ireland.

Third-Party Service Providers

To deliver, manage, and enhance our services, including but not limited to customer support, email services, SMS, voicemail, technology providers, and cloud hosting services.

Marketing Partners

We may share your data with third-party marketing partners to deliver campaigns or advertisements related to our services.

Fraud Prevention Agencies

For purposes related to fraud prevention and security verification.

Third Parties in Business Transactions

In the event of business transactions such as mergers, financing, acquisitions, insolvency, dissolution, transfer, sale, or disposal of all or part of our company or assets.

Game Providers

We may share data with our game providers to ensure that the games function correctly and provide an optimal gaming experience.

Data Aggregators and Analytics Providers

For market research, data analysis, and service improvement.

Law Enforcement, Regulatory, and Licensing Authorities

To comply with legal obligations, requirements, and regulations under applicable laws in Ireland and other relevant jurisdictions.

By using our services, you consent to the sharing of your personal data as described in this privacy policy, to ensure the proper delivery of our services and to comply with legal obligations.

We place great emphasis on the security of your personal data and implement comprehensive measures to protect against unauthorized access, loss, theft, and misuse. Our security strategy includes a combination of administrative, technical, and physical security measures designed to prevent the unauthorized disclosure, alteration, and destruction of your data.

However, despite our advanced security measures, no system can offer a 100% guarantee against security breaches. The open nature of the internet cannot provide an absolute assurance of the security of data transmissions or storage. While we are committed to protecting your personal information, we cannot guarantee complete security.

We will continuously review and enhance our security procedures to ensure and strengthen the protection of your data in accordance with applicable laws and regulations in Ireland. We are committed to responding swiftly to new threats and implementing the best security solutions to protect your personal data in the best possible way.

In the event of a sale, merger, or any other change in ownership or control of our business, it may be necessary to disclose your personal data as part of the transaction or preparations for such an event. The new owner or controlling party will have the right to use your personal data, but only in accordance with the terms of this privacy policy, unless you explicitly consent to another use that complies with applicable laws and regulations in Ireland.

We will ensure that the protection of your personal data continues to be upheld in such cases and that all relevant legal requirements remain adhered to.

We will only retain your personal data for as long as you have an active account with us and for the purposes outlined in this privacy policy. Once you close your account or cease using our services, we will retain your personal data only for the period necessary to fulfil legal obligations or protect our legal interests.
Furthermore, we may retain your data for a longer period if required by applicable legal obligations, such as anti-money laundering (AML) provisions or other regulatory requirements in Ireland.
Once your account is closed and there is no longer any legal or business reason to retain your data, your personal data will either be deleted or anonymised so that it can no longer be linked to you. We ensure that all our data retention practices comply with applicable data protection laws and regulations.
 

As a registered user, you have certain rights regarding the personal data we process under the data protection laws of Ireland and the EU General Data Protection Regulation (GDPR). These rights include:

• Right to Access: You have the right to request access to the personal data we hold about you and information on how we process it.
• Right to Rectification: You can request the correction or amendment of inaccurate or incomplete personal data about you.
• Right to Erasure: You have the right to request the deletion or removal of your personal data, unless there are compelling legal or business reasons for its continued processing.
• Right to Restriction of Processing: You may request that the processing of your personal data be restricted in certain cases, such as if the accuracy of the data is disputed, or if the data is no longer necessary for the original purposes of processing.
• Right to Data Portability: You have the right to request that your personal data be transferred to another party in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data, particularly if we process it based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: You have the right to withdraw your consent at any time, without affecting the legality of processing that occurred based on your consent before it was withdrawn.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant supervisory authority. In Ireland, this is the Data Protection Commission (DPC).

How to Contact Us

To exercise your rights, or if you have any questions about our privacy practices, please contact our customer service team or our Data Protection Officer (DPO). We are happy to assist you in exercising your rights.

We use cookies, tags, pixels, web beacons, and other similar technologies to enhance your experience on our website and applications. These technologies allow us to provide various features and services that make your interaction more user-friendly and personalised.

Necessary Cookies: Some cookies are essential for the operation of our website and associated services. These cookies do not collect personal data and cannot be disabled.

Non-Essential Cookies: For non-essential cookies, we require your explicit consent. These cookies are used to improve the user experience, such as providing personalised content and advertising. When you first visit our website or use our applications, you will be asked to consent to the use of these cookies.

For more information about the specific cookies we use, their purposes, and how you can manage your preferences, please read our detailed [Cookie Policy Statement]. We also give you the option to modify your consent for certain cookies or decline them, if you wish.

By continuing to use our website, you consent to the use of cookies in accordance with our cookie policy. If you do not agree to the use of certain cookies, you can adjust your settings at any time.

We reserve the right to update, amend, or modify this privacy policy from time to time, especially as our technology evolves or if required by law. Any changes will be communicated in the revised privacy policy, with the date of the most recent update clearly displayed on our website.

It is your responsibility to check the privacy policy regularly to stay informed of any changes. By continuing to use our website after an update, you accept the revised privacy policy. If you do not accept the changes, you should cease using our services.