Terms and Conditions

2.1 Use of the Website and Age Requirements

You are only permitted to use the services on the website if you have reached the legal minimum age in your country and are at least 18 years old. By accepting these terms, you confirm that you meet the age requirement. If you are under 18, you are required to immediately leave the website.

2.2 Responsibility for the Legality of Use

The company makes no guarantees or representations regarding the legality of using the website, particularly in countries where online casinos are prohibited, regulated, or unregulated. It is your responsibility to research and comply with the applicable laws on online gaming in your country. Before creating an account and each time you use the website, you must ensure that online casinos are legal in your jurisdiction. By using the website, you confirm that you have the legal right to participate in online casino activities. If online casinos are illegal or restricted in your region, you are obligated to immediately close your account and stop using the website.

2.3 Excluded Jurisdictions

Residents of the following countries (hereinafter referred to as "excluded jurisdictions") are not permitted to create an account or deposit money on the website:

Afghanistan, Armenia, Belarus, Belgium, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Myanmar, Romania, Russia, North Korea, the Netherlands, the Netherlands Antilles, Sweden, Ukraine (including Crimea), the United Kingdom, the United States, and Ivory Coast.

The company reserves the right to change this list at its discretion and without prior notice. Any changes will be published on the website. It is your responsibility to regularly review the terms to ensure that you are not residing in an excluded jurisdiction. If you live or are located in one of the listed areas, you agree not to create or use an account. If you already have an account, you must close it immediately.

2.4 Regional Restrictions of Software Providers

In addition to the above-mentioned excluded countries, certain software providers on the website may have restrictions that limit access to their software or prohibit play for customers from certain regions. These regional restrictions are listed in the "Additional Territorial Restrictions" section of the terms. By accessing this software, you confirm that you do not reside in any of the restricted regions.

3.1 The use of the website is strictly for private entertainment purposes only. The following activities are strictly prohibited and are considered serious violations of these terms:

• Using the website for commercial purposes, on behalf of another person, or in the interest of a third party.
• Committing fraud, including but not limited to using credit/payment cards or other payment methods that are not registered in your name, as well as chargebacks or payment disputes.
• Manipulating or gaining an unfair advantage by exploiting software bugs, security holes, or system errors, as well as using software or hardware to automate, distort, or influence the outcome of games.
• Collaborating with other users or third parties to manipulate games, share information, or coordinate game activities.
• Engaging in unreasonable betting patterns or strategies, including zero or low margin, low-risk, hedge betting, or betting in ways that we deem as abusing the system, guaranteeing wins, or unfairly reducing risk.
• Participating in money laundering, financing of terrorism, or other criminal activities.
• Threatening, harassing, or abusing other users or the company’s staff.
• Attempting to attack the website, its servers, or databases, gain unauthorized access, disrupt its operation, or attempt to bypass our security systems.
• Attempting to copy, decompile, modify, extract source code, or remove copyright notices from the website’s software or use the software for purposes other than personal entertainment.
• Attempting to sell or transfer your account to a third party or acquire accounts from other users.

3.2 You agree not to harm the website or its reputation.

3.3 We reserve the right to regularly monitor player behavior and game activity to ensure compliance with the terms. If it is found that a customer is involved in fraud or abuse, including exploiting software bugs or system errors, we reserve the right to:

• Cancel bonuses and promotional offers.
• Cancel any winnings obtained through such activities.
• Prevent future participation in promotions.
• Close the player’s account.

3.4 If we have reasonable grounds to suspect that you have engaged in fraud, illegal actions, or other inappropriate activities, we reserve the right to take the following actions, with or without prior notice:

• Suspend your account and withhold any payments while the investigation is ongoing.
• Permanently suspend your account on the website and its associated platforms and deny future access.
• Cancel any winnings, void pending withdrawals, and confiscate your account balance.
• Cancel bonus funds and deny future participation in promotions.
• Notify the relevant authorities about any suspicious or illegal activities and collect any outstanding amounts.

3.5 The company reserves the right to inform relevant authorities, other online casino operators, banks, payment providers, and financial institutions about suspicious transactions or illegal activities. You agree to fully cooperate with any such investigation.

4.1 Responsibility for Software Use

You acknowledge that the company is not responsible for how you use the software. Your use of the services is at your own risk, and you bear all consequences thereof.

4.2 Limitation of Liability

The company shall not be liable for any contract, compensation, negligence, or any form of loss or damage, including but not limited to:

• Loss of data
• Loss of revenue
• Damage to reputation
• Other unforeseeable losses that the company was not aware of at the time of the event.

4.3 Exclusion of Liability

Neither the company, its software providers, partners, nor affiliates shall be liable for losses, costs, or damages arising from or in connection with the following circumstances:

• Errors on your part, such as incorrect information provided during registration.
• Fraudulent, misleading actions, or deceit.
• Company decisions, such as rejection of a deposit, blocking, or closing of an account.
• Delays or restrictions in deposits and withdrawals due to identity verification or other verification processes.
• Use of your account for illegal purposes under applicable law.
• Transactions made correctly using your username and password.
• Unauthorized use of your personal data or account by third parties.
• Technical issues preventing access to the website.
• Actions or transactions carried out by third parties using your username and password.
• Restrictions or poor-quality access to the website.
• Technical problems beyond the company’s control, such as hardware or software failures, viruses, data transmission issues, telephone or internet connection problems.
• Loss of transactions due to an interrupted internet connection or faulty data transmission by third-party providers.
• Emails or other electronic messages not being received.
• Force majeure, such as government decisions or natural disasters.
• Participation in games or gaming services if this is illegal in your country.
• Errors, omissions, faults, or typographical mistakes on the website or in the software.
• Direct or indirect consequences resulting from a breach of these terms on your part.

5.1 Changes to the Terms

The company reserves the right to modify these terms at any time at its discretion.

5.2 Effective Date of Changes

Any changes to the terms will take effect from the date specified in the updated terms. It is your responsibility to regularly review the terms to stay informed of any changes, especially each time you use the website.

5.3 Acceptance of Changes

By continuing to use the website after changes have been made, you accept the updated terms, whether or not you have been notified of the changes or reviewed them. If you do not accept a change, you must stop using the website.

6.1 Contact with Customer Service

You can contact our customer service at any time via the contact form on the website.

6.2 Handling of Complaints

All complaints are handled by the customer service team and, if necessary, will be forwarded to other departments within the company. You will be kept informed about the status of your complaint.

6.3 Definition of "Dispute"

A "dispute" is defined as a complaint that:

• Relates to the result of a game transaction, or
• Has not been resolved in the initial handling phase of the complaint process.

6.4 Response to Complaints

Customer service will provide you with an initial response to your inquiry. If you wish to pursue your complaint further, you must submit a written, detailed complaint for further processing.

6.5 Information Requirements for Handling Complaints

To ensure privacy and verify the account holder, you must provide the following information:

• Your username
• Your full name as registered on the account
• The email address associated with the account
• A clear subject line indicating the reason for the complaint
• A detailed description of the issue, including relevant dates and times

6.6 Processing the Complaint

Once we have received all the necessary information, our complaints committee will review the case and provide you with a response.

6.7 Timeframe for Processing Complaints

We will inform you of the outcome of your complaint within 10 days of receiving it. If the case is complex and requires further investigation, the processing time may be extended.

6.8 Alternative Methods of Dispute Resolution

If you are dissatisfied with the outcome of our assessment, you may consider using alternative external dispute resolution methods.

6.9 Limitation of Liability

You acknowledge and accept that your agreement to use the services on the website is solely with the company. You agree not to make claims or file lawsuits against third parties involved in the operation of the website, including but not limited to software providers, game developers, and payment processors.

7.1 Game Restrictions in Specific Jurisdictions

Certain games may be subject to restrictions in specific jurisdictions as determined by the respective game providers' policies. These policies may change from time to time. By playing these games, you confirm that you are not located in any of the restricted regions mentioned.

7.2 Restrictions for NetEnt Games

NetEnt games are unavailable in the following countries:

Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Belgium, Botswana, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Georgia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Italy, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sudan, Sweden, Switzerland, Ukraine, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, USA, Yemen, and Zimbabwe.

7.3 Restrictions for "Planet of the Apes" Game

In addition to the countries listed above, the "Planet of the Apes" video game is also unavailable in the following countries:

Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, and Ukraine.

7.4 Restrictions for "Vikings" Game

The "Vikings" video game is unavailable in the following countries:

Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, and the USA.

7.5 Restrictions for "Narcos" Game

The "Narcos" video game is unavailable in the following countries:

Indonesia and South Korea.

7.6 Restrictions for "Street Fighter" Game

The "Street Fighter" video game is unavailable in the following countries and regions:

Anguilla, Antigua and Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthélemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, USA, Uruguay, US Virgin Islands, and Venezuela.

7.7 Restrictions for Universal Monsters Games

The Universal Monsters games (Dracula, Creature from the Black Lagoon, The Invisible Man) can only be played in the following jurisdictions:

Andorra, Armenia, Austria, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey, and Ukraine.